Here is a lighter side to what I do. The thanks I receive after truly helping someone. There is an amazing sense of sadness that I feel for some of these people. There are those out there who can't pay their bills due to a medical reason or a death of a spouse. My example for today was a younger woman in her early thirty's who was late due to her husband being in the hospital. She didn't work and was a stay at home mother of 3 kids. Her husband was the one who had acquired the debt and when things first started to get out of hand he wanted nothing to do with the company I'm with.

He was obviously sick but rather than try to find the light at the end of the tunnel, he would yell and scream and get all worked up and hang up. What he had was not going to kill him ,as we later found out from the wife, but to him that was supposed to be the ultimate answer for getting out of his bills.

I get the call. The wife answers and tells me the story of the husband going to the hospital for surgery and that he should be out within a couple days and to call back. She went on to say she didn't give a fuck about the bills and they can recover a charge off later and on and on and on....... I tell her that I would love to try back but wondered if I could just run thru some stuff that I'm required to say. she agreed to listen. Now I lied, I shouldn't have, but i did. I'm not required to read offers to any one and have the ability as a specialist to pull a shit ton of strings. At least I had baited her and she was going to hear me out.

I had an almost monotone sick-of-my-job voice that made her think I was just doing what I had to and so I knew she wasn't really listening. This is a trick I have perfected over the years and it's a great weapon. On the words that I wanted her to hear I would sigh or pretend to cough and tell her it was a cold and i was sorry. that made me seem more human and not like a devil. She would giggle if I would sneeze or my voice would crack and with each passing second I was getting closer and closer. After only about a minute, which is a really long time on the phone if you time it, she asks for more info on something I coughed at. she bit!!!!

The offer was to do basically a buyers remorse settlement. this was an offer from the beginning but the husband kept hanging up so the bill kept going up! She was so excited that after I put her on a fake hold to talk to my fake supervisor about pulling fake extra strings that she paid me right then for the bill that was almost 6 months old. I cut the bill down to less than 7% of the full balance owed. she only paid $21 for her bill of over $300.

Don't hang up! 3 words to remember.......It's not like I'm trying to sell you a vacuum. Only trying to get my money back.