Monday, bloody monday.

I really enjoy my job. I love that even tho it is the same thing over and over and over there are always going to be people who surprise ya. Maybe that's not really the way to word it. I'm not surprised by them so much as entertained for the short time they are on the line with me.

Today there was a woman who was was obviously having a bad day, or maybe she is just a psycho all the time but none the less I entered the call ready to bend over backwards to help her with her bill. I say "help" because in this particular case, if she would have given a little, I would have matched her payment. The call lasted about 3 minutes. below is an over view but not a direct quote cause I was laughing to hard to remember it all....all of this was her screaming!

me: hello is Bla-bla there?
woman: listen her bitch. I have 28 kids in here and you just woke um all up! I told you not to
call me ever again.
me: I'm sorry if I called at a bad time, are you Mrs. bla-bla? last name bla?
woman: didn't you hear me bitch? you a dumb bitch. i said you doe woke all my kids up.
(screaming in background: dumb ho think she know me)you bitch.
me: my name is hubbi-dubbie, and i am trying to reach bla-bla
woman: no it aint. ur name is bitch, bitch.
me: OK
woman: name is bitch
me: mine? or yours? cause that's not who i was calling for. i was calling for bla-bla not so sure you are understanding me.
woman: what you mean I don't understand. I am a professional woman and I done understand u is a bitch. bitch bitch bitch.....
me: excuse me. are you still there??.. u sound like a recording. is there an adult there??
woman: i am an adult you fucking twat.
me: are you sure?
Woman: of course I'm sure. or maybe I'm not
me.:then are you bla bla or is bla bla there?
woman: i don't know bitch. i don't know who i be today what it matter who i am bitch.
me. OK well when you aren't so confused and know who you are or when your care giver gets in, Ill call back. I need to be able to speak to some one coherent. I'm going to say goodbye now and perhaps you should call someone for help since you are so confused. good bye..
woman: wait wait.

CLICK.

it was so funny! this lady was all kinds of trying to piss me off but in the end she was out of control and more angry than if she would have let me help with the bill. oh well. some people..right?